Welcome!

Fort Insurance & Group Benefits is one of the 10 largest property and casualty insurance firms in Quebec. Here, we are passionate about what we do, and it shows in the excellence of our advice. Join a team united by a passion for advising our people.

To give you a taste, at Fort :

• We are far from being acrobats, but we are flexible with hybrid remote work.
• We care about your well-being and that of your loved ones, offering competitive group insurance and a retirement plan.
• We even enjoy each other outside the office, organizing social activities and festive evenings.
• We invite you to read on, because we will keep on surprising you!

A glimpse of your daily life

• You receive and forward customer claims (auto, home, commercial, etc.) to the insurers.
• You handle the management and follow-up of claims files.
• You act as an intermediary between the client, the insurer, and service providers to ensure an efficient and fair settlement.
• You analyze the circumstances of the loss, assess the admissibility of claims, and dispute insurer denials when necessary.
• You advise clients on the procedures to follow and inform them of their rights regarding claims.
• You work closely with brokers, insurers, and claims adjusters.
• You support brokers in preparation for clients’ insurance renewals in order to offer tailored solutions that meet their needs.

The Profile We’re Looking For

• You have a minimum of 5 years of experience in claims settlement (experience in a brokerage firm is considered an asset).
• You hold an AMF license –Claims adjuster (personal and commercial lines).
• You are able to read and understand the nuances of insurance policies and the scope of coverage.
• You demonstrate strong analytical skills, attention to detail, and a strong client-focused mindset.
• You show tact, diplomacy, and empathy in your interactions.
• You are comfortable with negotiation and make decisions with confidence and sound judgment.
• You are organized and able to manage your tasks and priorities effectively.
• You are proficient with computer tools and case management software (Microsoft Office suite; knowledge of PowerBroker and Applied TAM is an asset).
• You are fully bilingual (French/English).

Your Team

You will be joining a fantastic team of passionate insurance and customer service professionals who will help you develop your career.

Our Commitment to You (Our Perks!)

• Comprehensive group insurance (telemedicine, dental care, eyeglasses, enhanced mental health support, etc.).
• A health and wellness account of $300 per year.
• A work-life balance with hybrid telecommuting, and a summer schedule.
• Chair massages three times per year.
• Weekly fruit in the office.
• Generous vacation time based on your recognized experience (at least 3 weeks!).
• Enhanced public holidays, plus 9 personal days, and a day off on your birthday.
• “Extracurricular” activities organized by our social club.
• An internal training department with 100% coverage of your training costs, because we believe in your career development.
• We also think about your future with a retirement plan and employer contributions.

Administrative Details

Main Office • Montréal, Quebec, Westmount

Schedule • 35 hours per week

Department • Claims

The recipe is simple. At Fort Insurance, we bring all the right ingredients together to keep your passion alive and create a workplace full of small (and big!) perks.

Apply here or at recrutement@fort.ca!

Selected candidates will be contacted during the week of May 5^th, 2025.